SHIPPING METHODS AND DELIVERY TERMS

Transport Agency

The orders are managed in order of entry and we ship daily. Shipments through SEUR or MRW take 24/48 hours from pickup.

FALSE OR FALSE IDENTITIES

JOSÉ ÓSCAR ÁLVAREZ PÉREZ reserves the right to cancel an order if the information provided is incorrect or false.
Each order is related to a specific ip address, which is not usually used for any particular function. However, we reserve the right to use them to take legal action against those who make false orders of material, without any intention of collecting or paying for it. In these situations, we will act through the criminal route, under the established legal system, and in collaboration with the police to that effect, appropriate measures will be taken to end these fraudulent orders.

RETURNS & EXCHANGES

Before signing the delivery note to the carrier, the customer must review and confirm the number of packages and their condition. 

In order to process the RMAs or returns, the customer must contact JOSÉ ÓSCAR ÁLVAREZ PÉREZ beforehand, where he will be given an RMA sheet to be attached to his shipment.

CHANGES

If the change is due to an error on the part of the customer (you make the mistake when ordering) it will bear the shipping costs.

In case the error was due to JOSÉ ÓSCAR ÁLVAREZ PÉREZ, the customer will receive the requested merchandise without additional cost.

To accept a return, both the product and the packaging must be in perfect condition and with all the original content.

It is very IMPORTANT that we return the / exchange and / or return products perfectly packed. In case the products are damaged due to improper packaging, we will not accept the return.

Just contact us by email at info@enerheating.com, where we will indicate the steps to follow to make the return.

WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire on the 14 calendar days of the day that you or a third party appointed by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us at the address of JOSÉ ÓSCAR ÁLVAREZ PÉREZ, C/ Chicuelo II, 9. 6 dcha - 02005 Albacete (Spain), telephone 684 103 756 or email info@enerheating.com your decision to withdraw from the contract to (Eg a letter sent by post, fax or e-mail). You may use the form of withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires. 

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to desist from this contract.

We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, will not incur any expenses as a result of the refund.

We may retain the refund until you have received the goods, or until you have submitted proof of the return thereof, depending on which condition is met first.

You must return or deliver the goods directly without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The term shall be deemed to have been fulfilled if it returns the goods before the expiration of said period. You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods. 

Form of withdrawal form

- For the attention of JOSÉ ÓSCAR ÁLVAREZ PÉREZ, C/ Chicuelo II, 9. 6 dcha - 02005 Albacete (Spain), telephone 684 103 756 and email info@enerheating.com:

- I hereby inform you (*) that I give up my / we give up our (*) contract for the sale of the following goods / services (*)

- Order the / received the (*)

- Name of consumer and user or of consumers and users

- Domicile of the consumer and user or of consumers and users

- Signature of the consumer and user or consumers and users (only if this form is presented on paper)

- Date

(*) Delete where not applicable.

Download withdrawal form

DEFECTIVE PRODUCTS (RMA)

Should the goods arrive defective the customer should contact JOSÉ ÓSCAR ÁLVAREZ PÉREZ as soon as possible.

Until the status is verified, no amount will be refunded or the product will be exchanged, (according to articles 120 and 123 Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for The Defense of Consumers and Users and other complementary laws).

In the case of a defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller responds to any lack of conformity that manifests itself within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

In addition to the reminder of the existence of a legal guarantee of conformity for goods, the existence and conditions of after-sales services and commercial guarantees.


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