GENERAL CONDITIONS

PURPOSE AND SCOPE

The purpose of these stipulations is to regulate the use of the electronic sales services of the different goods or services offered by JOSÉ ÓSCAR ÁLVAREZ PÉREZ that operates through the Internet from its website www.enerheating.com. The clauses that are related below configure the framework contract that all the users that access the page www.enerheating.com are obliged to know and to accept.

The services offered by JOSÉ ÓSCAR ÁLVAREZ PÉREZ, in this website will be governed by the conditions contained in this contract. JOSÉ ÓSCAR ÁLVAREZ PÉREZ reserves the right to modify, totally or partially, these general conditions, being applicable the new ones that it agrees from the moment of its publication in the page. In any case, the aforementioned modifications will not have retroactive effect on the goods or services previously contracted by the users.

With respect to the images and references of the products, JOSÉ ÓSCAR ÁLVAREZ PÉREZ tries to be as precise as possible to perfectly reflect the characteristics of the products. However, the products may vary depending on the manufacturer, even though it is the same product of the image.
In case of doubt you can consult it through our mail info@enerheating.com or at the telephone 684 103 756.

These General Conditions bind both parties and form an integral and inseparable part of the sales contract whose effectiveness operates at the moment of the subscription of the order at the request of the customer, through the contracting mechanisms, all in accordance with the provisions of the Arto 1.255 of the Civil Code that includes the principle of the autonomy of the will and pacts between the contracting parties. For all effects it will be understood that the user accepts the conditions and rules of use herein.

IDENTIFICATION AND SOCIAL REASON OF THE COMPANY

JOSÉ ÓSCAR ÁLVAREZ PÉREZ with registered office at C/ Chicuelo II, 9. 6 dcha - 02005 Albacete (Spain) with NIF 52.830.014-A provides its services of electronic sale through the Internet on its website www.enerheating.com. The domicile for the purposes of claims will correspond with the indicated as the registered office of the company.

Email: info@enerheating.com

OBJECT

These General Conditions regulate the contracting of products or services offered by JOSÉ ÓSCAR ÁLVAREZ PÉREZ all through the website www.enerheating.com.

TERMS OF USE

The user agrees to use the portal and services in accordance with the law.

ILLEGAL OR PROHIBITED USE OF THE PORTAL

The use of this website for illegal or unauthorized purposes by these terms, conditions and communications is strictly prohibited.

PRICES

The prices are shown in euros with corresponding taxes. Prices can be modified at any time without prior notice due to increases in Tariffs by our Suppliers or by typographical error.

The prices expressed in the tariffs of products do not include the shipping costs, which you can consult on our website as well as the delivery times. See shipping section.

PROMOTIONS

If you have ever bought us we will send you occasional and exclusive promotions through your e-mail, as long as you authorize us to do so, in no case will we send advertising emails.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Some of the logos included in this site are trademarks or registered trademarks of their respective companies and their use is conditioned by law. The responsibility derived from the use of materials protected by the intellectual and industrial property rights of third parties contained in this page in an unlawful way or that transgresses morality, honor or privacy, will correspond, exclusively to the user, exempting in any case the JOSÉ ÓSCAR ÁLVAREZ PÉREZ from any liability arising from such conduct. The purchase of any product or service from www.enerheating.com does not imply legal authorization for the use of the logo in particular or trademark. If you are the owner of any of the trademarks, logos or images displayed on this site and do not want to be shown please let us know by email at info@enerheating.com

SHIPPING METHODS AND DELIVERY TERMS

Transport Agency

The orders are managed in order of entry and we ship daily. Shipments through SEUR or MRW take 24/48 hours from pickup.

FALSE OR FALSE IDENTITIES

JOSÉ ÓSCAR ÁLVAREZ PÉREZ reserves the right to cancel an order if the information provided is incorrect or false.
Each order is related to a specific ip address, which is not usually used for any particular function. However, we reserve the right to use them to take legal action against those who make false orders of material, without any intention of collecting or paying for it. In these situations, we will act through the criminal route, under the established legal system, and in collaboration with the police to that effect, appropriate measures will be taken to end these fraudulent orders.

RETURNS & EXCHANGES

Before signing the delivery note to the carrier, the customer must review and confirm the number of packages and their condition.

In order to process the RMAs or returns, the customer must contact JOSÉ ÓSCAR ÁLVAREZ PÉREZ beforehand, where he will be given an RMA sheet to be attached to his shipment.

CHANGES

If the change is due to an error on the part of the customer (you make the mistake when ordering) it will bear the shipping costs.

In case the error was due to JOSÉ ÓSCAR ÁLVAREZ PÉREZ, the customer will receive the requested merchandise without additional cost.

To accept a return, both the product and the packaging must be in perfect condition and with all the original content.

It is very IMPORTANT that we return the / exchange and / or return products perfectly packed. In case the products are damaged due to improper packaging, we will not accept the return.

Just contact us by email at info@enerheating.com, where we will indicate the steps to follow to make the return.

WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire on the 14 calendar days of the day that you or a third party appointed by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us at the address of JOSÉ ÓSCAR ÁLVAREZ PÉREZ, C/ Chicuelo II, 9. 6 dcha - 02005 Albacete (Spain), telephone 684 103 756 or email info@enerheating.com your decision to withdraw from the contract to (Eg a letter sent by post, fax or e-mail). You may use the form of withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to desist from this contract.

We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, will not incur any expenses as a result of the refund.

We may retain the refund until you have received the goods, or until you have submitted proof of the return thereof, depending on which condition is met first.

You must return or deliver the goods directly without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The term shall be deemed to have been fulfilled if it returns the goods before the expiration of said period. You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Form of withdrawal form

- For the attention of JOSÉ ÓSCAR ÁLVAREZ PÉREZ, C/ Chicuelo II, 9. 6 dcha - 02005 Albacete (Spain), telephone 684 103 756 and email info@enerheating.com:

- I hereby inform you (*) that I give up my / we give up our (*) contract for the sale of the following goods / services (*)

- Order the / received the (*)

- Name of consumer and user or of consumers and users

- Domicile of the consumer and user or of consumers and users

- Signature of the consumer and user or consumers and users (only if this form is presented on paper)

- Date

(*) Delete where not applicable.

Download withdrawal form

DEFECTIVE PRODUCTS (RMA)

Should the goods arrive defective the customer should contact JOSÉ ÓSCAR ÁLVAREZ PÉREZ as soon as possible.

Until the status is verified, no amount will be refunded or the product will be exchanged, (according to articles 120 and 123 Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for The Defense of Consumers and Users and other complementary laws).

In the case of a defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller responds to any lack of conformity that manifests itself within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

In addition to the reminder of the existence of a legal guarantee of conformity for goods, the existence and conditions of after-sales services and commercial guarantees.

APPLICABLE LEGISLATION

Any order placed at www.enerheating.com necessarily implies unreserved acceptance by the customer of the provisions of these conditions.

Find answers to your questions!

Feel free to contact us so as to solve any problems which may have arisen as regards our products, purchasing process ...

Call us right away

Accept

We use our own and third-party cookies to improve our services and show you advertising related to your preferences by analyzing your browsing habits.
By continuing the navigation, we understand that our cookies policy is accepted. If you do not change your browser settings, you accept its use.More information